Setup Guide for SupportGPT
Welcome to SupportGPT! This guide will help you set up the app, train your AI, and enable auto answers to efficiently handle repetitive customer inquiries via email.
Step 1: Install and Access SupportGPT
Install SupportGPT from the Shopify App Store.
Navigate to SupportGPT from your Shopify admin dashboard under the "Apps" section.
Connect Your Email:
You can manually connect your email by following the instructions provided under the Email Setup page.
Step 2: Train Your AI
Go to the "Train Your AI" Section:
Access this section via the left-hand menu under "SupportGPT". Here, you will see a list of frequently asked questions. For example:
Brand name?
What are your delivery times?
Do you offer international shipping?
What is your refund policy?
Add or Update Responses:
Click on the "Update" button next to each question to add your answers. Ensure the answers are clear and accurate as these will be used to generate responses to customer inquiries.
Step 3: Using the Inbox
Navigate to the "Inbox" Section:
Here, you will find emails waiting to be answered.
Generate and Send Answers:
Select an email from the list. For example, a customer asking about delivery times. Click "Generate answer" to let the AI draft a response based on the trained data. Review the generated answer and click "Send Answer" to reply to the customer.
Example Generated Answer
The AI will generate a response such as:
Hi,
Thank you for reaching out to us.
We received your inquiry regarding our delivery times. For orders within the UK, delivery typically takes 3-5 business days. For the rest of the world, you can expect delivery within 5-15 business days.
If you have any further questions, feel free to ask.
Best regards,
Sportswear Brand Team
Step 4: Enabling Auto Answers
Navigate to the "Settings" Section:
Access this section via the left-hand menu under "SupportGPT".
Enable Auto Answers:
Toggle between "Automated" mode for AI to respond to emails without intervention or "Monitored" mode to review and approve AI-generated responses before sending. Click "Enable" to activate auto answers.
Monitor and Adjust Responses:
You can always review AI-generated responses in "Monitored" mode to ensure accuracy. Adjust and update your training data regularly to improve response quality.
Conclusion
By following these steps, you can set up SupportGPT to handle repetitive customer inquiries automatically, saving you time and ensuring prompt responses. Regularly update the training data to keep your AI's responses relevant and accurate. Enjoy the efficiency and improved customer satisfaction with SupportGPT!
If you have any questions or need further assistance, feel free to contact our support team.
