Privacy Policy for SupportGPT
Effective Date: 1st of July 2024
Introduction
SupportGPT ("we," "our," or "us") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify app, SupportGPT (the "App"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the App.
Information We Collect
We collect information that you provide directly to us when you use the App:
- Shopify store information: When you install the App, we access basic information about your Shopify store, such as store name and email address.
- Customer support emails: The App processes customer support emails to generate responses.
- Usage data: We collect data on how you interact with the App, including features used and response generation statistics.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the App's functionality
- Generate automated responses to customer support queries
- Analyze usage patterns to enhance the App's performance
- Communicate with you about the App, including updates and support
Data Retention
We retain your information for as long as necessary to provide the App's services and fulfill the purposes outlined in this Privacy Policy. You can request deletion of your data at any time by contacting us.
Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following situations:
- With your consent
- To comply with legal obligations
- To protect and defend our rights and property
- With service providers who help us operate the App
Data Security
We implement appropriate technical and organizational measures to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure.
Use of Google Workspace APIs
SupportGPT does not use data obtained through Google Workspace APIs to develop, improve, or train generalized AI and/or ML models. This ensures that your data is used solely for the purpose of providing the intended functionalities of the App.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, or delete your data. To exercise these rights, please contact us.
Changes to This Privacy Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Effective Date" at the top.
Contact Us
If you have any questions about this Privacy Policy, please contact us at dev@supportgptapp.com.
