How to Enable IMAP and Connect Your Email to SupportGPT
Overview:
SupportGPT, a Shopify app, allows merchants to connect their email accounts manually by providing the necessary IMAP and SMTP settings. Follow this guide to enable IMAP for your email provider and set up your email connection in SupportGPT.
Step-by-Step Instructions:
1. Enable IMAP for Your Email Provider:
Before proceeding with SupportGPT, ensure that IMAP is enabled for your email provider.
Gmail:
Go to Settings > See all settings > Forwarding and POP/IMAP.
Enable IMAP and save changes.
Important: Gmail requires two-factor authentication (2FA). After enabling 2FA, you need to generate an app-specific password for SupportGPT:
- Go to Google Account > Security.
- Under Signing in to Google, enable 2FA if it isn’t already enabled.
- Search for App passwords email settings section.
- Create a new app password and name it SupportGPT.
- Use this app password when entering credentials in SupportGPT.
Outlook/Hotmail:
Go to Settings > View all Outlook settings > Mail > Sync email.
Enable IMAP and save changes.
Yahoo:
Go to Settings > More Settings > Mailboxes.
Toggle IMAP to Enabled.
Zoho Mail:
Go to Settings > Mail Accounts.
Enable IMAP access.
2. Log in to Your Shopify Store:
Access your Shopify admin dashboard.
Navigate to the Apps section and select SupportGPT.
3. Access Email Settings in SupportGPT:
In SupportGPT, go to the Settings section and select the option under the Login section.
4. Enter Your Email Credentials:
Email Address: Enter your full email address (e.g., [email protected]).
Password: For Gmail, use the app-specific password created earlier.
5. Configure Incoming Email Settings (IMAP):
IMAP Host: Input the IMAP host for your provider (e.g., imap.gmail.com).
IMAP Port: Enter the IMAP port (e.g., 993 for SSL).
SSL: Choose SSL/TLS as required.
6. Configure Outgoing Email Settings (SMTP):
SMTP Host: Enter the SMTP host (e.g., smtp.gmail.com).
SMTP Port: Enter the correct port (e.g., 465 for SSL, or 587 for TLS).
SSL: Choose SSL/TLS.
7. Set Connection Date:
Start Date: Input the date from which you want to start syncing emails.
8. Save and Test the Connection:
After entering all the information, click Save.
Test the connection to ensure everything is correctly set up.
Example Settings for Common Email Providers:
Gmail:
IMAP Host: imap.gmail.com
IMAP Port: 993
SMTP Host: smtp.gmail.com
SMTP Port: 465 (SSL) or 587 (TLS)
Outlook:
IMAP Host: outlook.office365.com
IMAP Port: 993
SMTP Host: smtp.office365.com
SMTP Port: 587
Yahoo:
IMAP Host: imap.mail.yahoo.com
IMAP Port: 993
SMTP Host: smtp.mail.yahoo.com
SMTP Port: 465 (SSL) or 587 (TLS)
Zoho Mail:
IMAP Host: imap.zoho.com
IMAP Port: 993
SMTP Host: smtp.zoho.com
SMTP Port: 465 (SSL) or 587 (TLS)
Important Notes:
Ensure that IMAP and SMTP settings match your email provider’s specifications.
Enable SSL/TLS for secure communication.
If you encounter issues, consult your email provider’s help documentation or support team.
By following this guide, you can easily connect your email account to SupportGPT and manage your support tickets.
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