SupportGPT, a Shopify app, allows merchants to connect their email accounts manually by providing the necessary IMAP and SMTP settings. Follow this guide to enable IMAP for your email provider and set up your email connection in SupportGPT.
Before proceeding with SupportGPT, ensure that IMAP is enabled for your email provider.
Go to Settings > See all settings > Forwarding and POP/IMAP.
Enable IMAP and save changes.
Important: Gmail requires two-factor authentication (2FA). After enabling 2FA, you need to generate an app-specific password for SupportGPT:
Go to Settings > View all Outlook settings > Mail > Sync email.
Enable IMAP and save changes.
Go to Settings > More Settings > Mailboxes.
Toggle IMAP to Enabled.
Go to Settings > Mail Accounts.
Enable IMAP access.
Access your Shopify admin dashboard.
Navigate to the Apps section and select SupportGPT.
In SupportGPT, go to the Settings section and select the option under the Login section.
Email Address: Enter your full email address (e.g., email@support.com).
Password: For Gmail, use the app-specific password created earlier.
IMAP Host: Input the IMAP host for your provider (e.g., imap.gmail.com).
IMAP Port: Enter the IMAP port (e.g., 993 for SSL).
SSL: Choose SSL/TLS as required.
SMTP Host: Enter the SMTP host (e.g., smtp.gmail.com).
SMTP Port: Enter the correct port (e.g., 465 for SSL, or 587 for TLS).
SSL: Choose SSL/TLS.
Start Date: Input the date from which you want to start syncing emails.
After entering all the information, click Save.
Test the connection to ensure everything is correctly set up.
IMAP Host: imap.gmail.com
IMAP Port: 993
SMTP Host: smtp.gmail.com
SMTP Port: 465 (SSL) or 587 (TLS)
IMAP Host: outlook.office365.com
IMAP Port: 993
SMTP Host: smtp.office365.com
SMTP Port: 587
IMAP Host: imap.mail.yahoo.com
IMAP Port: 993
SMTP Host: smtp.mail.yahoo.com
SMTP Port: 465 (SSL) or 587 (TLS)
IMAP Host: imap.zoho.com
IMAP Port: 993
SMTP Host: smtp.zoho.com
SMTP Port: 465 (SSL) or 587 (TLS)
Ensure that IMAP and SMTP settings match your email provider’s specifications.
Enable SSL/TLS for secure communication.
If you encounter issues, consult your email provider’s help documentation or support team.
By following this guide, you can easily connect your email account to SupportGPT and manage your support tickets.
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